AI Virtual Service Agent
Reduce your ticket volume with human-like conversations across multiple channels. Zero setup required.
Your Service Management just got smarter with AI
Plug n’ play implementation
Just flip a switch instead of spending hours configuring an agent builder. The AI Virtual Service Agent immediately connects to your existing knowledge base in InvGate Service Management and uses past ticket history to resolve issues. No manual training or content creation needed.
Meet your teams where they are
Deploy the AI Virtual Agent in your existing tools and platforms, including Microsoft Teams, Slack, WhatsApp, or InvGate’s self-service portal. Leverage the platform your employees already use without disrupting your workflows.
It feels like talking to a person
Your teams won’t need instructions. The AI Agent speaks their language – just like ChatGPT, Gemini, or Perplexity. That means anyone can ask a question and get a helpful answer without any training or onboarding.
Built-in safety
Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Lower ticket volume, higher productivity
Repetitive incidents don’t belong on your team’s to-do list. Let AI handle the FAQs and basic requests, so your staff can focus on strategic work and complex issues.
Two stand-alone solutions that work best together
